How to Update Firmware on eufy Security Cameras: A Step-by-Step Guide

Keeping your eufy security cameras up to date is essential for optimal performance and security. Firmware updates often include bug fixes, new features, and important security patches. In this guide, we'll walk you through the process of updating firmware on your eufy cameras, ensuring they run smoothly and stay protected.

Whether you have an eufy Indoor Cam S350, a Video Doorbell E340, or a eufyCam S4, the update process is similar and can be done through the eufy Security app. Let's get started.

Why Firmware Updates Matter

Firmware updates are crucial for the security and functionality of your eufy cameras. They can fix vulnerabilities that might be exploited by hackers, improve video quality, enhance motion detection, and add new features. Regularly updating your cameras ensures you get the best performance and keep your home secure.

eufy frequently releases firmware updates to address issues and introduce improvements. By staying up to date, you also ensure compatibility with the latest eufy app features and integrations.

• Security patches protect against potential threats.
• Performance improvements can reduce false alerts and improve battery life.
• New features may be added, such as enhanced AI detection or better night vision.

How to Check for Firmware Updates on Your eufy Camera

To check for updates, open the eufy Security app on your smartphone. Navigate to the device list and select the camera you want to update. Tap on the gear icon (settings) in the top-right corner. Scroll down to the 'About' section, where you'll see the current firmware version and an option to check for updates.

If an update is available, you'll see a notification or a 'Update' button. Tap it to start the process. Ensure your camera is connected to a stable Wi-Fi network and has sufficient battery (if battery-powered) before proceeding.

• Make sure your phone and camera are on the same Wi-Fi network.
• For battery-powered cameras, keep them charged above 20% during the update.

Step-by-Step Firmware Update Process

1. Open the eufy Security app and log in to your account. 2. Go to the 'Devices' tab and select the camera you want to update. 3. Tap the settings icon (gear) in the top-right corner. 4. Scroll to 'About' and tap 'Check for Update'. 5. If an update is available, tap 'Update' and confirm. 6. Wait for the update to download and install. The camera may reboot automatically. 7. Once the update is complete, you'll see a confirmation message.

The update process can take a few minutes. Do not power off the camera or close the app during the update. For cameras that are part of a bundle, such as the eufy SoloCam E42 2-Cam Kit, ensure both cameras are updated individually if needed.

• Ensure a stable internet connection to avoid interruptions.
• If the update fails, restart the camera and try again.

Troubleshooting Common Firmware Update Issues

Sometimes, firmware updates may fail or get stuck. Common issues include poor Wi-Fi signal, low battery, or app glitches. If you encounter problems, try moving your camera closer to your router, charging it fully, or restarting the app and camera.

If the issue persists, you can try resetting the camera to factory settings and then re-pairing it. However, this should be a last resort as it will erase your settings. Contact eufy support for further assistance if needed.

• Restart the camera by unplugging it for 10 seconds.
• Check if the eufy app is updated to the latest version.

Regular firmware updates are key to maintaining the security and performance of your eufy cameras. By following the steps above, you can ensure your devices are always up to date. For any issues, refer to the troubleshooting tips or contact eufy support for help.